Support

Contact Menu

Menu is operated by Menu by me n u, Inc., a Delaware corporation, 155 Wooster Street, New York, NY 10012. Email meet@reserved.menu. Include the email or phone number associated with your account and a concise description. Never send your password, SMS code, Apple credential, full payment-card number, government ID, or intimate imagery by email.

Joining and signing in

Menu is currently available through an iPhone beta. Start at reserved.menu to request the beta link by email. Check your spam folder if it does not arrive. For trouble opening the link, receiving a sign-in code or accessing your account, email us with your device model, iOS version and the error you see. Never forward a verification code.

New to Menu? Read How Menu works.

Report a safety concern

Email meet@reserved.menu with “Safety report” in the subject. Include the member’s displayed name, approximate date, where the interaction occurred, and relevant non-intimate screenshots. Preserve threatening or fraudulent messages. Review the Dating Safety Notice.

Privacy or account deletion

For access, correction, privacy questions, or deletion, see Delete Account or email us with “Privacy request” in the subject. We may need to verify that you control the account before acting.

Purchases

For an Apple in-app-purchase billing or refund request, use reportaproblem.apple.com. Include the Apple transaction identifier, not payment-card details, if you also contact Menu.

Managing Menu Reserve

For an Apple-billed Menu Reserve subscription, manage renewal in your iPhone’s Settings under your name, then Subscriptions. Deleting Menu or your account does not cancel an Apple subscription. If a purchased feature is missing, contact us with the Apple transaction identifier and what you expected to receive.

Reservation issues

Accepting a date request confirms a reservation on the sender’s booking account. Check the booking details and provider confirmation before travelling. If a booking is pending or its outcome is unclear, contact Support before making another request so we can help you avoid a duplicate reservation.

You can cancel or propose a change of plans inside Menu. Check the updated booking status and follow any additional instructions in the provider’s confirmation. Unmatching, deleting a chat or deleting your Menu account does not cancel a reservation.

For a restaurant’s deposit, cancellation charge, availability, or service, contact the restaurant or reservation provider directly. For a Menu proposal or member-conduct issue, contact us.